Before you explore.

1. About Us

Beecroft Honey House is an Australian honey business based in New South Wales.

We offer a selection of Australian honey products, celebrating the natural flavours, floral sources and seasonal characteristics that make honey unique.

Throughout these terms, "we", "us" and "our" refer to Beecroft Honey House.

2. Our Products

We aim to provide accurate product descriptions, photographs, sizes and pricing.

However, honey is a natural product, and its colour, flavour, aroma, texture and consistency may vary between floral sources and harvests.

Natural crystallisation may occur over time and is not, by itself, an indication that honey is spoiled or defective.

Product images are illustrative, and minor differences in colour or appearance may occur.

These statements do not affect your rights where a product is faulty, unsafe or materially different from its description.

3. Food Safety and Storage

Honey should be stored in a cool, dry place, away from direct sunlight, with the container securely closed.

Important: Honey must not be given to infants under 12 months of age due to the risk of infant botulism.

Customers should also consider any relevant food allergies or individual dietary requirements before consuming our products.

Please contact us if you require additional information about a product.

4. Prices and Payments

All prices displayed on our website are in Australian dollars (AUD).

Any applicable taxes and delivery charges will be disclosed during checkout before payment is completed.

We reserve the right to update product prices at any time. Price changes will not affect orders already accepted by us.

Payments are processed through the secure payment methods available at checkout.

5. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

You will receive an order acknowledgement or confirmation by email.

We may decline or cancel an order where reasonably necessary, including where:

• A product is unavailable.
• A genuine pricing or listing error has occurred.
• Payment cannot be authorised.
• We reasonably suspect fraudulent activity.
• We cannot fulfil the order due to circumstances beyond our reasonable control.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled items, including any associated delivery charges that are no longer applicable.

6. Product Availability

Our honey varieties and quantities may change depending on seasonal availability and stock levels.

While we endeavour to keep our website inventory accurate, an item may occasionally become unavailable after an order has been placed.

If this happens, we will contact you to arrange an appropriate alternative, where you agree, or a refund.

7. Shipping and Delivery

We currently offer delivery within Australia, subject to carrier availability and restrictions.

Shipping charges are displayed at checkout, and estimated delivery timeframes are provided in our Shipping & Delivery Policy.

Delivery estimates are not guarantees. However, we remain responsible for meeting our obligations under Australian Consumer Law.

Please ensure that the delivery details provided at checkout are accurate.

For further information, please refer to our Shipping & Delivery Policy.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate requests before an order has been dispatched.

Once an order has been dispatched, we may be unable to cancel or modify it.

Nothing in this section limits your rights under Australian Consumer Law.

9. Returns, Refunds and Consumer Guarantees

As honey is a food product, we generally do not accept returns or offer refunds for change of mind or personal taste preferences.

However, our products come with guarantees that cannot be excluded under Australian Consumer Law.

If a product is faulty, unsafe, damaged, not as described or otherwise fails to meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy as required by law.

For more information, please refer to our Returns & Refunds Policy.

10. Promotions and Special Offers

From time to time, we may offer discounts, promotional codes, bundles or special offers.

Any specific promotional conditions will be communicated alongside the relevant offer.

Unless otherwise stated, promotional offers cannot be exchanged for cash and may be subject to availability.

We reserve the right to correct genuine promotional errors, subject to applicable law.

11. Website Use

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorised access to our systems.
• Interfere with the security or operation of the website.
• Upload or transmit malicious software.
• Use our website content commercially without permission, except where permitted by law.

We may take reasonable steps to protect the website and its users from misuse.

12. Intellectual Property

Unless otherwise indicated, the Beecroft Honey House name, branding, original photographs, written content, graphics and website materials belong to us or are used with appropriate permission.

You may browse and use our website for personal, non-commercial purposes.

You must not reproduce or commercially exploit our original content without permission, except where permitted by law.

13. Third-Party Services

Our website may use third-party providers for payment processing, website hosting, shipping and other services.

These providers may have their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites. However, this does not remove any obligations we have to you under applicable consumer law.

14. Privacy

We respect your privacy and take reasonable steps to protect the personal information you share with us.

Our collection, use and handling of personal information are explained in our Privacy Policy, available on our website.

15. Limitation of Liability

To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.

16. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our business operations, website or applicable laws.

Updated terms will be published on our website with a revised date.

Changes will not retrospectively remove rights or alter obligations relating to orders already accepted, except where permitted by law.

17. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia, subject to any applicable mandatory consumer protections.

18. Contact Us

If you have any questions about these Terms & Conditions, your order or our products, please contact us.

Beecroft Honey House

New South Wales, Australia

Email: beecrofthoneyhouse@gmail.com

We'd love to hear from you.