Returns & Refunds Policy
If something isn't quite right.
At Beecroft Honey House, we take great care in preparing and packaging our honey so that every jar reaches you in beautiful condition.
We hope you love your honey as much as we do. However, if something isn't quite right with your order, we're here to help.
Our policy
Made right, every time.
Seven sections
Change of Mind
As honey is a food product, we do not accept returns or offer refunds for change of mind, incorrect selection or personal taste preferences.
This does not affect your rights under Australian Consumer Law.
Damaged or Incorrect Orders
If your honey arrives damaged, leaking or different from what you ordered, please contact us through our website as soon as possible.
We kindly ask that you notify us of visible delivery damage within 7 days of receiving your order, where possible.
Please include your order number, a brief description of the issue and photographs of the product and packaging if available.
We will review the issue and arrange an appropriate resolution, including a replacement or refund where required.
The 7-day reporting request does not limit your rights under Australian Consumer Law.
Natural Honey Variations
Raw honey is a natural product, and its colour, flavour, texture and consistency may vary depending on the floral source and season.
Honey may also naturally crystallise over time. Crystallisation is a normal characteristic of honey and does not, by itself, indicate spoilage or a defective product.
These natural variations are part of what makes each harvest unique.
Food Safety
For food safety reasons, we cannot accept change-of-mind returns of honey once it has been dispatched.
However, if you believe your honey is unsafe, defective or otherwise does not meet Australian Consumer Law guarantees, please contact us so we can investigate and provide an appropriate remedy.
Refunds
Where a refund is approved or required by law, it will generally be issued to your original payment method.
We will also cover reasonable return costs where required under Australian Consumer Law.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to choose a refund or replacement for a major failure. For other failures to meet consumer guarantees, you are entitled to an appropriate remedy in accordance with the law.
Nothing in this policy excludes, restricts or modifies your statutory consumer rights.
Contact Us
For returns, damaged deliveries or order enquiries, please contact us through the Contact page on our website.
We appreciate your support of our small family business and will always do our best to make things right.
With love and a little buzz,
The Beecrofts