We value your trust.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Personal details:Your name, email address and telephone number.
• Order information:Products purchased, order history, billing and delivery addresses.
• Payment information:Payment-related information processed through our secure payment service providers.
• Communication details:Messages, enquiries, feedback and correspondence you send us.
• Marketing preferences:Your newsletter subscriptions and communication preferences.
• Website information:Your IP address, browser type, device information, pages visited and interactions with our website, where collected through cookies or analytics tools.

We aim to collect only the information reasonably necessary to operate our business and provide our services.

2. How We Use Your Information

We may use your personal information to:

• Process, fulfil and deliver your orders.
• Send order confirmations, delivery updates and customer service communications.
• Respond to enquiries, feedback, wholesale requests and collaboration opportunities.
• Manage returns, refunds and customer support.
• Send newsletters, product announcements and promotional offers where permitted by law.
• Improve our website, products and customer experience.
• Maintain business records and meet applicable legal obligations.
• Protect our website and customers against fraud or unauthorised activity.

We do not sell customer contact lists to third parties.

3. Payments and Checkout

Payments made through our online store are processed using third-party payment providers.

These providers handle payment information in accordance with their own privacy and security policies.

Beecroft Honey House does not intentionally store complete payment card details on its own systems.

4. Sharing Your Information

We may share personal information with trusted service providers where reasonably necessary to operate our business, including:

• Ecommerce and website hosting providers.
• Payment processors.
• Delivery and shipping companies, including Australia Post where used.
• Email marketing and customer communication platforms.
• Website analytics and technical support providers.
• Professional advisers and regulatory authorities where required or authorised by law.

We limit information shared to what is reasonably necessary for the relevant purpose.

Some service providers may process or store information outside Australia. Where applicable, we will identify likely overseas disclosures and relevant countries in this policy once our service arrangements are confirmed.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand visitor activity and improve the shopping experience.

Some cookies may also be used for advertising or marketing measurement if those services are enabled.

You can manage cookies through your browser settings and any cookie preference tools made available on our website.

Disabling certain cookies may affect website functionality.

6. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you updates about:

• New honey varieties and seasonal releases.
• Product launches and special offers.
• Beekeeping stories and news from Beecroft Honey House.
• Recipes, events and other relevant announcements.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting us.

We will continue to send necessary order and service-related communications where appropriate.

7. How We Protect Your Information

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure.

These steps may include secure service providers, access controls and appropriate technical and organisational safeguards.

Although we take privacy and security seriously, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or outdated.

We may need to verify your identity before processing certain requests.

We will respond within a reasonable timeframe and explain if any legal limitation applies.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes and complying with applicable legal obligations.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it, where appropriate.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of websites we do not operate. We encourage you to review their privacy policies before providing personal information.

11. Privacy Concerns and Complaints

If you have a question or concern about how we handle your personal information, please contact us using the details below.

We will review your concern and aim to respond within 30 days.

Where the Privacy Act 1988 applies to our business, you may also be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC), subject to its complaint requirements.

Visit www.oaic.gov.au for further information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, service providers or applicable laws.

Any updated policy will be published on this website with a revised effective date.

13. Contact Us

Beecroft Honey House

New South Wales, Australia

Email: beecrofthoneyhouse@gmail.com

Postal address: 69/4 Riverpark Drive Liverpool, NSW, 2170

For privacy enquiries, please contact us by email or through the Contact page on our website.