Good things are worth waiting for.

Where We Deliver

We currently offer shipping within Australia.

At this stage, we do not offer international shipping.

Delivery availability may vary depending on your location and any applicable carrier restrictions.

Order Processing

We aim to prepare and dispatch orders within 2–3 business days of receiving payment.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, seasonal harvests or promotional events, processing may take a little longer. If we anticipate a significant delay, we'll do our best to keep you informed.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, parcel weight and the shipping service selected.

The total shipping cost will be displayed before you complete your purchase.

Delivery Timeframes

Once dispatched, estimated delivery times will depend on your location and the delivery service selected.

As a general guide:

• Metro areas:Approximately 2–5 business days
• Regional areas:Approximately 3–7 business days
• Remote areas:Approximately 5–10 business days

These are indicative timeframes only and are not guaranteed.

Delivery times may be affected by carrier delays, public holidays, weather conditions or other circumstances beyond our control.

Tracking Your Order

Where tracking is available, you will receive a shipping confirmation email with your tracking details once your order has been dispatched.

You can use these details to follow your honey's journey from our hands to your home.

Packaging

We take care to package our honey securely to minimise the risk of damage during transit.

Our packaging is selected with the weight and nature of each product in mind, particularly for larger honey containers and glass jars.

Incorrect Delivery Details

Please ensure your shipping address and contact details are correct before completing your order.

If you notice an error, contact us as soon as possible.

We will do our best to assist with address changes before dispatch, although changes cannot always be made once a parcel has entered the delivery network.

Additional shipping charges may apply where an incorrect address supplied at checkout results in a returned parcel or requires redelivery, where permitted by law.

Missing, Delayed or Damaged Parcels

If your order is significantly delayed, arrives damaged or appears to be missing, please contact us through our website.

For damaged deliveries, we kindly ask that you retain the packaging and provide photographs of the affected items where possible.

We will investigate the issue with the delivery provider and arrange an appropriate resolution in accordance with Australian Consumer Law.

Seasonal Availability

As honey is a natural and seasonal product, certain varieties or sizes may occasionally sell out.

If an item becomes unavailable after you have placed an order, we will contact you to discuss an appropriate alternative or refund.

Contact Us

Have a question about your delivery?

We'd love to help! Please get in touch through the Contact page on our website.

Thank you for supporting Beecroft Honey House and allowing us to bring a little natural sweetness to your doorstep.